Refund policy

 

REFUND POLICY — GOOD FRUIT CLOTHING COMPANY

This Refund Policy forms part of our Terms of Service. It explains your rights under the Australian Consumer Law (ACL), and our policy on change-of-mind returns.

1. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product may be considered faulty if it:

  • Has a problem that would have stopped someone from buying it if they'd known about it;
  • Is unsafe;
  • Is significantly different from the sample or description shown to you; or
  • Doesn't do what we said it would, or what you asked for and we agreed it would do.

Nothing in this Refund Policy limits or excludes these rights. If your product is faulty, not fit for purpose, or not as described, please contact us at hello@goodfruitclothing.com.au and we will arrange a repair, replacement, or refund in line with the Australian Consumer Law.

2. FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or not what you ordered:

  • Contact us at hello@goodfruitclothing.com.au with your order number and a description (and photo, where possible) of the issue.
  • We will cover the reasonable cost of returning the item to us.
  • Once assessed, we will offer a repair, replacement, or refund, along with reimbursement of the original delivery cost where a refund applies.

3. CHANGE OF MIND

We do not offer refunds or exchanges for change of mind — this includes ordering the wrong size, changing your mind about a style or colour, or no longer wanting the item.

This does not affect your rights under the Australian Consumer Law described in Section 1 above, which apply regardless of our change-of-mind policy.

4. HOW TO CONTACT US ABOUT A RETURN

For any return, exchange, or refund enquiry — whether related to a fault or a question about your order — please contact us at:

Email: hello@goodfruitclothing.com.au Hours: Monday–Friday, 8:00am–5:00pm (AWST)

5. PROOF OF PURCHASE

To process any return under this policy, we may ask for proof of purchase. This does not need to be your original receipt — an order confirmation email or bank/card statement showing the purchase is generally sufficient.

Last updated: 10 August 2026